Ms. Jennifer Laurence was honored to be a featured speaker at the 2024 Estate Management Network conference, held February 17–18, 2024, at The Vinoy in St. Petersburg, Florida. The conference marked a significant milestone as the first in-person event for the estate management industry in the United States since the COVID-19 pandemic, bringing together industry leaders, innovators, and professionals for a weekend of collaboration and inspiration.
Ms. Laurence presented a highly anticipated program titled "Staffing Design for Luxury Service," where she shared her proven process for effectively staffing luxury residences. Drawing from her extensive experience as the founder and president of Luxury Lifestyle Logistics, she offered attendees innovative solutions for creating and maintaining high-functioning estate teams tailored to the unique demands of ultra-high-net-worth households.
Addressing a room of 150 esteemed peers and colleagues, Ms. Laurence’s presentation resonated deeply, earning praise for its practical insights and forward-thinking approach to staff management in luxury service environments. Her strategies emphasized the importance of aligning staffing structures with principal preferences, operational goals, and the distinct dynamics of each estate.
Reflecting on the event, Ms. Laurence expressed her gratitude for the opportunity to contribute to such a pivotal moment in the industry’s recovery and reconnection. “It was a privilege to share my insights with such a dedicated and talented group of professionals,” she said. “The return of in-person gatherings brings unparalleled opportunities for meaningful discussions and collaborations that shape the future of our industry.” Ms. Laurence looks forward to participating in future conferences, continuing to elevate standards in estate management through education, innovation, and the sharing of best practices.