Ms. Jennifer Laurence was delighted to be featured on the Nines Living Easemakers Podcast, where she shared her expertise in an episode titled "Breaking Down Communication Silos and Creating Harmony in Estate Management." Known for her innovative approach to elevating private service environments, Ms. Laurence provided listeners with actionable insights into one of the most critical aspects of estate management: effective communication.
Nines Living presents the Easemakers Podcast to support the estate management industry. In the episode, Ms. Laurence discussed her proven strategies for ensuring that principals and the private service professionals who support them remain aligned. Drawing from her decades of experience managing ultra-high-net-worth households, she emphasized the importance of establishing clear communication channels, defining expectations, and fostering an environment where feedback and collaboration thrive.
“Estate management operates at its best when everyone is on the same page,” Ms. Laurence shared. “Creating harmony means addressing communication barriers head-on, implementing structured yet flexible systems, and encouraging proactive engagement from all parties involved. When done right, it’s transformational—not just for operations but for the overall household dynamic.”
Listeners were particularly drawn to Ms. Laurence’s tips for improving communication, which included:
Developing Comprehensive Communication Protocols: Ensuring clarity through detailed, documented processes.
Prioritizing Regular Check-Ins: Establishing routines for staff and principals to align on priorities and address concerns.
Utilizing Technology Thoughtfully: Implementing tools that streamline communication without overwhelming users.
Encouraging Empathy and Understanding: Bridging gaps by fostering mutual respect and awareness of each party’s needs.
Reflecting on the experience, Ms. Laurence expressed her gratitude for the opportunity to connect with a global audience of private service professionals. “It was an honor to join the Easemakers Podcast and share insights that I hope will make a meaningful impact on the way estates operate,” she said.
The episode highlights Ms. Laurence’s passion for creating harmonious, efficient service environments that benefit both principals and their teams. She invites listeners to tune in to the Easemakers Podcast to discover how her strategies can elevate communication and enhance estate operations. The Easemakers Podcast is available on Apple Podcasts, Spotify, and anywhere you listen to your favorite shows.