Ms. Jennifer Laurence was privileged to speak at the 2015 Domestic Estate Managers Association national convention in Orlando, Florida, addressing 200 of her peers in the domestic service industry. During her presentation, she shared a deeply personal story about a moment of professional courtesy extended to her during a family crisis, a gesture that left a profound impact on her.
She used this heartfelt experience to illustrate how small acts of kindness and professional courtesy can uplift colleagues and create a ripple effect, inspiring a "revolution of kindness" within the private service industry. Ms. Laurence emphasized that this approach not only strengthens individual relationships but also has the power to elevate the industry’s standards and culture.
In closing, she encouraged attendees to actively support DEMA’s growth at the local chapter level, fostering community and collaboration within the profession. Her message resonated deeply, with many attendees reaching out afterward to express their gratitude for her inspiring words. Ms. Laurence was honored to share her story and proud to see her message of kindness and professionalism leave a meaningful impression on her colleagues.